Description

This presentation will discuss how to avoid typical pitfalls during difficult conversations with co-workers and customers. You will learn how reflective listening can prevent conversations from shutting down before they begin. Cortney will also discuss the importance of controlling expectations, setting appropriate boundaries; and how to investigate the source of the conflict before conversations veer off track. She will also explain some techniques you can use to move stalled conversations forward and how to look for the win-win solution.